Effective field service management is critical to the success of most businesses. However, when expert technicians are required to maintain complex systems to deliver critical services to their customers, field service operations must go beyond a traditional reactive model and implement a proactive approach that anticipates and avoids any threats to continuous service delivery.
Every kid knows what a geofence is, they just don’t know that they know: the spot of grass being used for second base in the kick ball game, the area around the mailbox that is home base during the game of tag, the distance you need to be away from the flag so you’re not ‘puppy-guarding’ in capture the flag, the line on the map separating two states that you don’t actually see when you cross into the new state on the highway.
When I think about team collaboration I immediately think about #slack. But when I think about team collaboration for a mobile work force, collaboration starts to get really challenging. The demands of field service technician’s places a whole new set of constraints on mobile messaging:
Enterprise mobile messaging has transformed consumer-grade apps (like Skype, WhatsApp, WeChat and others) into business-class solutions by beefing up security and adding administrative controls. Mobile messaging instantly connects employees who are on-the-go by leveraging the power of mobile technology to accelerate the exchange of information.
Employee safety is a challenge for virtually every organization. Being prepared with quick corrective action to an emerging threat can spell the difference between a safe and secure workspace and one that puts employees at risk. According to the Bureau of Labor Statistics, on any given day as many as 10,000 workers will suffer an injury or an illness and as many as 13 workers will lose their lives while performing their duties on the job.